Privacy Policy

Home › Privacy Policy

Effective Date: 01 July 2026

Welcome to SOULEXA — a premium lifestyle brand offering a curated range of fashion, skincare, and accessories. We are committed to protecting your privacy and ensuring a secure, refined shopping experience.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website: https://soulexabd.com

1. Information We Collect

To provide a seamless and personalized experience, we may collect:

a) Personal Information

  • Full Name
  • Phone Number
  • Email Address
  • Shipping & Billing Address
  • Order and transaction details

b) Non-Personal Information

  • IP Address
  • Browser type and device information
  • Pages visited, time spent, and interaction behavior

2. How We Use Your Information

Your data is used to enhance your overall experience:

  • Process, manage, and deliver orders
  • Provide customer support and order updates
  • Improve website performance and user experience
  • Run targeted advertising campaigns (Facebook Ads, Google Ads, etc.)
  • Recommend relevant products based on browsing behavior
  • Send promotional offers and updates (only with your consent)

3. Cookies & Tracking Technologies

SOULEXA uses cookies and similar tracking technologies to optimize website performance, understand user preferences, and deliver personalized ads and marketing campaigns. You may disable cookies through your browser settings, though some features may be affected.

4. Data Security

We implement industry-standard security measures to protect your personal information. While we strive for maximum protection, no online system can guarantee absolute security.

5. Sharing of Information

We do not sell or rent your personal data. Information may be shared only with:

  • Delivery partners for order fulfillment
  • Payment gateways for secure transactions
  • Marketing and analytics platforms to improve services

All third-party partners are contractually required to handle your data responsibly and in compliance with applicable data protection laws.

6. Third-Party Services

We may use trusted third-party tools for payments, analytics, and advertising. These services operate under their own privacy policies. We encourage you to review their respective policies.

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Opt-out of marketing communications at any time
  • Control how your data is used

To exercise these rights, contact us at:
soulexa.official@gmail.com

8. International Users & Data Transfers

SOULEXA is headquartered in Bangladesh and primarily serves customers within Bangladesh. We are actively preparing for international expansion.

By using our website from outside Bangladesh, you acknowledge and consent to the transfer and processing of your data under the laws of Bangladesh and this Privacy Policy. We are committed to aligning our data practices with internationally recognized standards, including GDPR principles, as we expand globally.

9. Policy Updates

We may update this Privacy Policy as our business evolves. All updates will be published on this page with a revised effective date. Continued use of the website after updates constitutes acceptance of the revised policy.

10. Contact Us

For any inquiries regarding privacy or data protection:

Refund & Return Policy

Effective Date: 01 July 2026

At SOULEXA, we are committed to delivering excellence across all product categories. We stand firmly behind the quality of every item we sell.

1. Eligibility for Returns

Returns are accepted only under the following circumstances:

  • Product received is damaged or defective
  • Product received is incorrect (wrong item or size)
  • Product does not match the described specifications

2. Reporting Timeframe

All return or refund complaints must be reported within 48 hours of delivery. Requests submitted after this window may not be eligible for processing.

3. Condition of Returned Items

To be eligible for a return, items must:

  • Be unused and unworn
  • Be in their original packaging with all tags intact
  • For skincare or personal-care items: remain unopened and sealed

4. Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return unless proven defective:

  • Skincare and personal-care products (if opened)
  • Accessories that have been used
  • Items marked as Final Sale

5. Resolution Process

All return claims are subject to inspection and approval by SOULEXA. Upon approval, we will resolve your case through one of the following options:

  • Full replacement of the item
  • Store credit
  • Refund to the original payment method

Resolution is typically processed within 5–10 business days of approval.

6. How to Submit a Claim

To initiate a return or refund request, contact us within 48 hours of delivery:

Shipping Policy

Effective Date: 01 July 2026

1. Order Processing

All orders are processed within 24–72 hours of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Timeframes

Within Bangladesh: 2–5 business days from the date of dispatch.

International (Planned Expansion): Delivery timelines will vary by destination country and will be specified at checkout once international shipping is available.

3. Shipping Charges

Shipping charges are calculated based on your delivery location and order type. The applicable charge will be displayed clearly at checkout before you confirm your purchase.

4. Delivery Responsibility

SOULEXA processes and dispatches orders with care. However, once an order is handed to our courier partners, delivery timelines are estimates and may be affected by external factors including weather, public holidays, or courier delays. SOULEXA is not liable for delays caused by third-party courier services or unforeseen circumstances.

Customers are fully responsible for providing accurate and complete shipping information. SOULEXA is not responsible for failed deliveries due to incorrect addresses.

5. Order Tracking

Once your order is dispatched, you will receive tracking information via SMS or email. You can track your order status through the courier’s platform or by contacting our support team.

Terms & Conditions

Effective Date: 01 July 2026

Welcome to SOULEXA. By accessing, browsing, or purchasing from https://soulexabd.com, you agree to be bound by the following Terms & Conditions. These terms are designed to ensure a secure, transparent, and premium experience for all users — both within Bangladesh and internationally.

1. General Use

By using this website, you confirm that:

  • You are at least 18 years of age, or are accessing this site under the supervision of a parent or legal guardian
  • All information provided by you is accurate, current, and complete
  • You will use this platform only for lawful purposes

Any misuse, fraudulent activity, or violation of these terms may result in restricted access, order cancellation, or legal action.

2. Products & Services

SOULEXA offers a wide range of products including, but not limited to: clothing and fashion wear, skincare and personal care products, and accessories and lifestyle items.

We reserve the right to modify, discontinue, or update any product at any time, limit product quantities per order, and refuse service or cancel orders at our discretion. Product descriptions, images, and colors are presented as accurately as possible, but slight variations may occur due to device display or manufacturing differences.

3. Pricing & Payments

  • All prices are listed in Bangladeshi Taka (BDT) and may change without prior notice
  • We accept: bKash, Nagad, Rocket, and Cash on Delivery (COD) within Bangladesh. Additional international payment methods will be available upon global expansion
  • We reserve the right to correct any pricing errors at any time
  • Orders may be canceled if payment is not successfully completed
  • In case of suspicious or unauthorized transactions, SOULEXA reserves the right to cancel the order and take necessary action

4. Orders & Cancellations

Once an order is placed, it may not always be eligible for cancellation. SOULEXA reserves the right to cancel or refuse any order due to product unavailability, payment issues, suspicious activity, or incorrect pricing or system errors. Customers will be notified promptly in case of any such actions.

5. Shipping & Delivery

Delivery timelines are estimates and may vary due to external factors. SOULEXA is not liable for delays caused by courier services, customs clearance, or unforeseen circumstances. Customers are responsible for providing accurate shipping information. Please refer to our Shipping Policy for full details.

6. Returns, Refunds & Exchanges

All return and refund requests must comply with our official Refund & Return Policy. Only defective, damaged, or incorrect products are eligible. Requests must be made within 48 hours of delivery. Items must remain unused and in original condition. SOULEXA reserves the right to inspect and approve all return claims before processing.

7. Intellectual Property

All content on this website — including logos, designs, images, text, and graphics — is the exclusive property of SOULEXA and is protected under applicable intellectual property laws of Bangladesh and international copyright treaties. Unauthorized use, reproduction, or distribution is strictly prohibited and may result in legal action.

8. Limitation of Liability

SOULEXA shall not be held liable for indirect, incidental, or consequential damages; losses resulting from misuse of products; or website downtime, technical issues, or service interruptions. All services and products are provided “as is” without warranties of any kind, unless expressly stated otherwise.

9. Third-Party Links & Services

Our website may include links or integrations with third-party platforms such as payment gateways, advertising networks, or analytics tools. We are not responsible for the content, policies, or practices of these external services. We encourage you to review their respective terms and privacy policies.

10. Privacy & Data Usage

By using our platform, you also agree to our Privacy Policy regarding data collection, usage, and protection, which is incorporated into these Terms by reference.

11. Modifications to Terms

SOULEXA reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the website after any changes constitutes your acceptance of those updates. We encourage users to review this page periodically.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

For international users: As SOULEXA expands globally, jurisdiction and applicable law may be supplemented by relevant local regulations. We are committed to compliance with internationally recognized consumer protection standards.

Brand Commitment

SOULEXA is more than a brand — it is a vision of refined, future-ready living. Built for modern individuals who refuse to compromise, SOULEXA exists at the intersection of quality, purpose, and trust.

From premium apparel to skincare and curated lifestyle accessories, every product we create reflects three unbreakable commitments:

  • Quality Without Compromise — Every product meets our premium standard, or it does not leave our doors
  • Design With Purpose — Aesthetics and function are never mutually exclusive at SOULEXA
  • Experience With Trust — Every interaction, from browsing to delivery, is built on transparency and care

We continuously evolve to meet global standards, ensuring that every SOULEXA experience feels elevated, secure, and effortlessly premium — whether you are in Dhaka or Dubai.

SOULEXA — Elevating Everyday Essentials. Defining Tomorrow’s Lifestyle.

soulexa.official@gmail.com
+880 1625-028042
https://soulexabd.com